Home / Potential risks to clients when using Digital Financial Services; An analysis report to inform the Evolution of Client Protection Standards




In the context of the Evolution of Standards of the Smart Campaign and its Digital Financial Services work stream –which analyzes the potential risks that the use of these services poses to clients– this paper aims to deep dive into a thorough analysis of potential risks to clients in using DFS by involving all the variety of typical actors of the ecosystem in the analysis, exploring evidence of those risks in implementations, and recommending actions to mitigate those risks and minimize harm to clients and offer a comprehensive client protection risk matrix.


Center for Financial Inclusion – Smart Campaign