Home / Offering Digital Financial Services to Promote Financial Inclusion: Lessons We’ve Learned


There continues to be significant interest in using new technologies to provide for greater financial inclusion. While much of the excitement has been focused on mobile financial services, we are seeing a shift to a broader focus on a range of technologies, players, and partnerships that are taking a more comprehensive view to providing access to financial services. This new approach is now being defined as digital financial services.

From the role of governments, regulators, private sector players, and more importantly, the role and perspective of clients at the base of the economic pyramid, this new emphasis on digital financial services, has a much better chance of accomplishing deeper financial inclusion than we have seen in the past.

In the recent paper that I wrote for the Quarterly Innovations Journal of MIT Press, I shared my viewpoints on this broader approach to improving financial inclusion and the lessons learned from a practitioner in the field point of view.

To read the article, click on the link here.